Key Account Manager (all genders)

Who we are

In our "Aviation" division, we are looking for communicative IT career starters. As a successful candidate, you can expect, among other things, varied topics, national and international customers, and various software products configured to create customized customer solutions.

What you can move with us:

• Act as the main point of contact for key customers, ensuring their needs are met and continuously optimized. Focus on fostering long-term partnerships, driving the growth of our SaaS solutions, and identifying upsell and cross-sell opportunities.

• Develop and implement tailored account plans to drive recurring revenue growth. Analyze user data and customer feedback to provide high value to customers and maximize Customer Lifetime Value.

• Take responsibility for contract renewals and new agreements, ensuring alignment with our SaaS subscription model and relevant SLAs.

• Lead and coach the team to foster expertise in customer success and SaaS growth. Support the development of team members and offer leadership growth opportunities.

• Work closely with product, marketing, legal, and customer success teams to optimize the full SaaS lifecycle, ensuring a seamless and outstanding customer experience.

What you bring along:

• A successfully completed degree, preferably in Business Administration or a related field.

• Several years of experience managing large accounts in complex SaaS environments, ideally within the aviation or workforce management sectors. A proven track record working with enterprise clients (over 5,000 employees), and a deep understanding of the SaaS customer lifecycle and renewal dynamics.

• Excellent negotiation and communication skills, with the ability to engage stakeholders at the C-level, lead valuable discussions about SaaS, and build long-term relationships while achieving growth targets.

• Previous leadership experience in the SaaS field or a strong desire to develop leadership skills. Passion for team development and coaching.

• Data-driven mindset with the ability to analyze SaaS usage metrics, customer health scores, and industry trends to develop proactive account strategies.

• Strong focus on achieving both short- and long-term goals, with a particular emphasis on relevant SaaS growth metrics such as ARR, NRR, and customer retention rates.

• Openness to international travel to build strong, trusting customer relationships and expand the professional network.

• Excellent written and spoken German and English.

How we value your work:

• Flexible working hours, up to 100% remote work, workation, sabbatical
• U3 daycare as well as childcare subsidy
• Urban Sports Club membership and other health/sports offers e.g. bike leasing
• Long-term development prospects with a wide range of further training opportunities
• Varied, healthy and subsidized lunch in our canteen
• Large INFORM summer party, company and team events as well as a Christmas party

Contact person:

Sarah Theissen . sarah.theissen(at)inform-software.com . Tel. +49 (0) 2408 9456 0